EYESHARE Return/Refund Policy

Return/Refund Conditions

1. Items received within 14 days.

2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.

3. We do not accept returned items that are sent back by you directly without checking with us first.

4. You are responsible for return shipping charges.

5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).

Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.

Please do not throw the lens and lens packages before your problem is solved. We have several different packages, while the color of lenses from different packages may be different.


  • Please check the items whether they are damaged or with the wrong color before you open them.
  • Each order has only one after-sale privilege.

We do not accept returns that meet the following conditions:

  • Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.

The following items cannot be returned:

  • Items that are washed, worn, used or abused.
  • If the factory label is damaged after opening the box, the item will not be returned.
  • If you have questions or concerns about a specific product, please contact us.

Return/Refund Process

1. Please send an email to info eyeshare@163.com first and we will write back to you as soon as possible.

Please tell us the details of your order in the email: your name, order number, and reason. Please don't return the lenses according to the return address on the package, because we are unable to receive them at that place.

2. Place the item(s) in the original packing.

Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.

3. Drop off your package at your carrier.

Please provide the tracking number and website for tracking the logistic info after you return the parcel to us.

Refund method and time:

  • All payments will be returned to the original payment method.
  • Refunds are generally processed within 7 days from EYESHARE receipt of the returned products; this timing may vary depending on Client’s financial institution. Refunds will be made using the same method of payment used for the purchase of the products, unless it is expressly agreed otherwise.